News Report | July 15, 2018
Half Of J.D. Power Commercial Health Plan Members Satisfaction Ranking Go To Blues Plans
On May 10, 2018, J.D. Powers released their rankings of member satisfaction in commercial health plans in 22 regions. In 10 of these regions, BlueCross BlueShield plans took the top ranking; Kaiser Foundation Health Plan took the top ranking in six other regions. The survey also discovered that just 47% of members completely understand how their plan works.
These findings were presented in "J.D. Power 2018 Commercial Member Health Plan Study," by J.D. Power. The Commercial Member Health Plan Study examined satisfaction among 33,342 members of 163 health plans in 22 regions throughout the U.S . . .