Improving Performance With Incentive Programs

Using Performance-Based Compensation to Align Organizational Performance: The Utah Youth Village Case Study Many organizations in the behavioral health and social services field have excellent service lines, yet find their staff lacking in its delivery of customer service. With the industry continually moving towards consumer-centric models of service delivery, it is important for organizations to consider ways to increase the quality and effectiveness of the services they provide to consumers. At the 2009 OPEN MINDS Strategic Planning Institute in Palm Beach Gardens, Florida, Eric W. Bjorklund, president and chief executive officer of Utah Youth Village discussed how managers . . .