FAQs

1. I already registered, but don’t know my login info, what do I do?

In addition to registering for the Institute, summits, and executive seminars, you need to log in with the email and password for your online account with OPEN MINDS to access the live sessions and recordings/slide decks.

If you have Elite, Premium, or Standard level member access to the OPEN MINDS Circle but don’t know your password, you can reset it here.

2. How do I join a session?

Once you log into the site with your OPEN MINDS Circle username and password, you can check out the full schedule here. Just click on any session to join live at the designated time or to access the recordings if you missed a session.

When a session is completed, the next session you want to attend may not always be in the same “virtual room.” So it’s best to go back to the schedule and click on the next session of your choice to join live.

3. Do I need to download any software to access the sessions?

The virtual sessions are taking place on GoToWebinar, which you can access through your web browser or mobile device.

On your computer, you can choose to use your web browser to access sessions or to download the desktop software (if you don’t have it already), but it is not required. On your mobile device(s), you can use the GoToWebinar app (it will download automatically from your App Store if you don’t already have it).

For GoToWebinar support, visit https://support.goto.com/webinar.

Session recordings and slide decks can be accessed through the OPEN MINDS web site and don’t require any software downloads.

4. How do I ask a question or share a comment during the session?

You can use the question box embedded in the GoToWebinar software to send in a question or comment at any time during the session.

If you prefer to ask your question or share your perspective verbally, please let the session organizer know by sending a comment through the question box or by using the “Raise hand” feature. We will unmute your audio and allow you to share your question/comment live during the session.

5.Can I get a recording?

Yes, recordings will be posted shortly after the live sessions end and you can access them until September 25, 2020 through the OPEN MINDS website. You can use the same login you are using now for live access to sessions.

6. Can I get the slide deck?

Yes, slide decks will be posted shortly after the live sessions end and you can access them until July 7, 2020 through the OPEN MINDS web site. You can use the same login you are using now for live access to sessions.

7. How do I get in touch with a speaker?

You can connect with speakers on LinkedIn (be sure to mention you heard them speak at The OPEN MINDS 2020 Strategy & Innovation Institute) or email us at events@openminds.com and tell us which speaker you want to connect with and your question for them, so we can pass it on.

8. How do I schedule a meeting with one of the companies in the Virtual Exhibit Hall?

Each virtual booth in the Virtual Exhibit Hall has “chat” functionality where you request a one-on-one meeting or you can complete the form in the company’s virtual booth.

9. How does the virtual raffle work?

You will automatically be entered into the virtual raffle drawing every time you attend a Knowledge Partner session or visit an exhibitor in the Virtual Exhibit Hall. Winners will be limited to one raffle prize per attendee. Prizes will be sent to the winners of the drawing following the event.

10. I am an exhibitor/partner and have a question about my virtual booth or session.

Please email us at events@openminds.com or call 855-559-6827 and ask for Tim Snyder or Stacey Cotton. Someone will get back to you right away.

11. I am a speaker and don’t have my session link.

Please email us at events@openminds.com or call 855-559-6827 and ask for Emily Sterner  or Stacey Cotton. Someone will get back to you right away.

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