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GETTYSBURG, Pa. (May 24, 2020)—The need for social distancing in the COVID-19 era has forever changed consumer’s attitudes towards telehealth. While the COVID-19 pandemic forced the rapid adoption of telehealth, many believe that consumer adoption and payer support will continue in some form beyond the current crisis.

Faced with the urgency of the COVID-19 pandemic, many provider organizations rushed to implement various forms of virtual services based on telephone, FaceTime, business platforms, and third-party video conferencing solutions. However, the necessary speed of the transition to virtual services may not have resulted in an integrated, frictionless approach to treatment.

To help you understand best practices for optimizing telehealth solutions—even if you’ve already implemented one—Welligent and OPEN MINDS presented an executive web briefing, “Successfully Integrate Telehealth Into Your Clinical Workflow,” on Thursday, May 21, at 1 pm ET.

In this session, Deb Adler, senior associate at OPEN MINDS, and Rich Daly, manager of sales at Welligent, described key strategies to take your telehealth solution to the next level and demonstrated the Welligent Telehealth solution.

“Many provider organizations pivoted to virtual platforms quite rapidly, and are now struggling with the after-effects,” said OPEN MINDS Senior Associate Deb Adler. “Making virtual services a seamless, integrated part of your clinical operational workflow requires a formal, well thought out plan. But if done right, you can turn this challenge into an opportunity that both enhances revenue and streamlines your operation.”

Attendees learned how to take their telehealth platform from a separate, possibly cumbersome add-on born to an integrated, strategic opportunity to streamline clinical workflows, add new service lines or consumer populations, and potentially create new funding streams.

This executive web briefing was brought to OPEN MINDS subscribers free of charge, courtesy of Welligent. A recorded copy of the executive web briefing is now available for download at

About Welligent

Welligent provides cloud-based EHR and mobile apps for a better way to work and better health outcomes. Behavioral health, human services, foster care, I/DD, and student health professionals nationwide use Welligent. Our software offers easy scheduling, information collection and referral, assessment and intake, clinical documentation, case management, organizational compliance, billing, and reporting functionality. We strive to help our customers streamline organizational workflows and improve outcomes for the populations they serve. We offer several innovative mobile apps that are available for both Android and Apple devices.

Welligent Express—the mobile version of our EHR—allows users to manage caseloads, schedules, and documentation on the go, regardless of location. No Wi-Fi? No problem. With Welligent Express, you can download your caseload in the morning and stay offline all day. Just sync your data the next time you have Internet access.

Learn more about Welligent.


OPEN MINDS is an award-winning information source, executive education provider, and business solutions firm specializing in the behavioral health and human service field. For thirty years, we’ve been pioneers for change – helping organizations implement the transformational business practices they need to succeed in an evolving market with new policies and regulations.

OPEN MINDS is powered by a national team of experienced executives and subject matter experts with specific expertise and experience in markets of the health and human service field serving complex consumers. Our mission is to improve the quality of care for consumers with complex support needs by improving the effectiveness of those serving them – provider organizations, payer and insurance organizations, government agencies, pharmaceutical organizations, and technology firms. Learn more at

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