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Gettysburg, Pa. (October 21, 2018) – OPEN MINDS announced the details of its upcoming executive seminar, Thriving With Managed Care: An OPEN MINDS Executive Seminar On Organizational Competencies & Best Practices In Health Plan Contract Management, which will kick off The 2018 OPEN MINDS Performance Management Institute on February 13, 2019 from 9:00am – 12:00pm. The event will return to the Sheraton Sand Key Resort in Clearwater Beach, Florida from February 14-15, 2018.

In this seminar, Richard Louis, III, OPEN MINDS Senior Associate & Advisory Board Member, will present essential best management practices and the internal departmental supports necessary to succeed in a high volume and outcomes driven managed care environment. Mr. Louis will discuss:

  • Core themes related to customer-centric intake and admission processes to ensure maximum client visits and reduce “no show rates”
  • Development of winning marketing strategies and account management to drive and maintain maximum referral volume
  • Customer focused care coordination for effective continued stay reviews, treatment updates and discharge planning

“Contracting with health plans can be labor intensive both for the plan, as well as the provider organization,” said Richard Louis. “As I work with health plan executives across the country, I am hearing more and more about their desire to focus contracting efforts on behavioral health providers who bring “network value” to the health plan. Network value is a term used to describe a provider organization who understands the principles of managed care, health plan expectations, the importance of customer-centric services and has the internal operational supports for contracting, the coordination of client care and achieving aligned outcomes. In this seminar we will review the organizational competencies and best practices needed in managing health plan contracts and delivering “managed care ready” services.”

Richard Louis, III brings extensive experience in both public and for-profit behavioral healthcare administration and business development to the OPEN MINDS team. He is currently the Senior Vice President of Business Development and Managed Care Operations at ANKA Behavioral Health, Inc. and recently served as Vice President of Health Integration and Behavioral Health Services for Healthcare Innovators, LLC (HI). For his entire professional biography, visit:

The 2019 OPEN MINDS Performance Management Institute is a “deep dive” into negotiating sustainable contracts with payers and health plans, building your organizational infrastructure for new business models, and realigning your management, financial, and clinical operations to optimize performance and success.

This year, attendees will:

  • Gain an understanding of how to structure value-based contracts so they are mutually beneficial for you and your payers
  • Discuss new techniques and strategies for improving performance
  • Learn how to successfully manage multiple health plan value-based contracts
  • Become skilled at identifying key considerations for partnering with ACOs

Registration for The 2019 OPEN MINDS Performance Management Institute is now available. Early registration is encouraged as the Institute is limited to 500 registrants. Register today at

For additional questions and inquiries, please contact Sarah C. Threnhauser, Executive Vice President, OPEN MINDS or Stacey Cotton, Institute Director, at 717-334-1329 or



OPEN MINDS is a national market intelligence and strategic advisory firm focused on the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. Founded in 1987 and based in Gettysburg, Pennsylvania, the 175+ associates provide market insights and innovative management solutions designed to improve operational and strategic performance. Learn more at

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