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“Building Resiliency In The Face Of Adversity: OPEN MINDS Executive Blueprint For Organizational Sustainability & Success In A Disrupted Health & Human Service Market” To Launch April 9, 2020

GETTYSBURG, Pa. (March 29, 2020) – OPEN MINDS, a national market intelligence and consultation firm focused on the health and human service markets serving consumers with chronic conditions and complex support needs, announced it will be launching a new executive education series aimed at helping health and human service organization executives cope with the mounting business challenges related to the current COVID-19 market disruption.

“The current situation facing our country is most threatening to the very population that we at OPEN MINDS have focused on as our mission on for over three decades ‒ consumers with chronic conditions and complex support needs,” said OPEN MINDS Chief Executive Officer, Monica E. Oss. “It’s our goal to be part of the solution. Our team is focused on helping executives of organizations serving these consumers develop the best possible strategies to maintain sustainability in this challenging time of a dire health emergency resulting in severe economic disruption.”  

Launching April 9, 2020 with a theme of Building Resiliency In The Face Of Adversity, this 32-week (8-month) program will consist of virtual educational programs (webinars), ‘how-to’ tools, reading books, and on-line technical assistance sessions. The initiative will be led by OPEN MINDS senior team members and available at no charge to organizations with elite-level OPEN MINDS Circle membership. Select programs will also be made available free to the public through sponsorship from OPEN MINDS partners. The topics, dates, and lead faculty members for the series were announced by OPEN MINDS.

Educational Program –  Webinar & On-Line Technical Assistance

Lead Faculty Date Registration
The OPEN MINDS Blueprint & Creating A Crisis Management Plan – An Overview Of The OPEN MINDS Executive Leadership Express Monica E. Oss April 9, 2020 Learn More >>
Short-Term Cash Management – To Assuring Continued Operations In Times Of Disruption: Overview & Introduction Ken Carr April 16, 2020 Learn More >>
Going “Virtual Service” – Reaching Consumers Where They Are At With Telehealth And More –An Overview Steve Remillard April 23, 2020 Learn More >>
Going “Virtual Revenue Generation” – Assuring Consumers And Referral Sources Can Find You – An Overview Tim Snyder April 30, 2020 Learn More >>
Revenue Maximization During Times Of Disruption – Building Top Line To Sustain Margins – An Overview Raymond Wolfe, J.D. May 7, 2020 Learn More >>
Aggressive Business Development Strategies – Adding To The Top Line With Breakthrough Services – An Overview Paul M. Duck May 14, 2020 Learn More >>
How Improve Your Cash Management Program – The Five Steps To Manage Cash More Aggressively Raymond Wolfe, J.D. May 21, 2020 Learn More >>
Increasing Your Service Volume – Creating A Referral Development Crisis Plan Richard Louis, III May 28, 2020 Learn More >>
How To Secure Additional Financing Tim Pisula June 4, 2020 Learn More >>
Planning A New (Or Replacement) Telehealth/Virtual Health Service Delivery System Lori Schmidt June 11, 2020 Learn More >>
Is Your Web Site Designed To Get Referrals? David Forbes June 18, 2020 Learn More >>
Using Mergers, Acquisitions, And Affiliations To Address “Urgent” Cashflow Ken Carr June 25, 2020 Learn More >>
Executive Portfolio Management In Time Of A Market Shift – Best Practices For Health And Human Service Executives George Braunstein July 2, 2020 Learn More >>
Opportunistic Business Development – Responding To New Market Needs, Quickly Richard Louis, III July 9, 2020 Learn More >>
Preparing For Post-Disruption Resilience & Sustainability – Taking Action For The Long Term – An Overview Joe Naughton-Travers, EdM July 16, 2020 Learn More >>
Assessing Your Telehealth Service System – The Consumer And The Service Professional Perspective Lori Schmidt July 23, 2020 Learn More >>
Social Media That Puts You In The Community – Virtually Rob Hickernell July 30, 2020 Learn More >>
Getting Paid – More – For What You Do – Tactical Approaches Of Increasing Fees And Rates From Payers And Moving To New Reimbursement Models With Payers Paul M. Duck August 6, 2020 Learn More >>
Planning For Revenue Expansion By Expanding Your Service Area – From Market Analysis To Launch Paul M. Duck August 13, 2020 Learn More >>
Strategic Planning For Sustainability Joe Naughton-Travers, EdM August 20, 2020 Learn More >>
Options For Managing Staffing Costs – Productivity Management, Outsourcing, Technology Solutions, And More Ken Carr August 27, 2020 Learn More >>
Can Consumers And Referral Sources Find You? Best Practice Search Engine Optimization Rob Hickernell September 3, 2020 Learn More >>
Marketing Planning For Sustainability In A Post-Disruption Marketplace Paul M. Duck September 10, 2020 Learn More >>
Understanding What You Do Well – And Building New Revenue Streams Through Repurposing Current Capabilities Richard Louis, III September 17, 2020 Learn More >>
Process Reengineering – How To Streamline Your Operations While Maintain The Consumer Experience Sharon Hicks September 24, 2020 Learn More >>
Assessing And Building Our Organization’s Financial Resiliency – The OPEN MINDS Approach To Non-Profit Financial Strength Assessment Raymond Wolfe, J.D. October 1, 2020 Learn More >>
Measuring And Improving Consumer Experience, Consumer Engagement, And Consumer Performance – A Best Practice Approach Kim Bond October 8, 2020 Learn More >>
Collaboration As A Strategic Tactic – Using Mergers, Acquisitions, And Affiliations To Achieve Your Strategic Objectives And Assure Sustainability Raymond Wolfe, J.D. October 15, 2020 Learn More >>
Innovating For Sustainability – Best Practice For Finding And Launching New Services Lines Raymond Wolfe, J.D. October 22, 2020 Learn More >>
Making Sure Your Virtual Front Door Is ADA Compliant – Key Elements In Web Site ADA Compliance Rob Hickernell October 29, 2020 Learn More >>
Improving Collections Through Best Practice Revenue Cycle Management Ken Carr November 5, 2020 Learn More >>
The Vision For Your Future Strategy – The Plan & The Data To Make It Happen Monica E. Oss November 12, 2020 Learn More >>

For more information on the Educational Program series, or press related inquires, please contact Meena Dayak, Executive Vice President, Market Intelligence, OPEN MINDS, at 717-334-1329 or

For more information on partnership opportunities, or sponsorship related inquiries, please contact Tim Snyder, Executive Vice President, Marketing, OPEN MINDS, at 717-334-1329 or


OPEN MINDS is an award-winning information source, executive education provider, and business solutions firm specializing in the domains of health and human services serving consumers with chronic conditions and complex support needs. For thirty years, we’ve been pioneers for change – helping organizations implement the transformational business practices they need to succeed in an evolving market with new reimbursement, competition, policies, and regulations.

OPEN MINDS is powered by a national team of experienced executives and subject matter experts with specific expertise and experience in nine key market areas – mental health, addictions, chronic conditions, autism and intellectual/developmental disabilities, long-term care, children’s services, social services, juvenile justice, and corrections health care. Our mission is to improve the quality of care for consumers with complex support needs by improving the effectiveness of those serving them – provider organizations, payer and insurance organizations, government agencies, pharmaceutical organizations, and technology firms. Learn more at

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