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GETTYSBURG, Pa. (February 10, 2019) – On Wednesday, March 27th, 2019 at 1:00pm ET, OPEN MINDS Chief Executive Officer, Monica E. Oss and Christopher Williams, M.A., Senior Associate, will lead the first OPEN MINDS Elite member web briefing of 2019, “OPEN MINDS Forum: How & When New Technology Will Drive Disruption & Create New Strategic Advantages.” This exclusive interactive Elite member-only web briefing will focus on the strategic implications of new emerging technology and how to incorporate new technologies in your organization.

“The two most critical strategic skills for provider organization executive teams in 2019 fall in two areas – building the skills of management team in performance management using metrics; and developing “digital dexterity” with the ability to integrate virtual health – starting with telehealth – into their service delivery continuum,” said Monica Oss, Chief Executive Officer, OPEN MINDS. “We’re looking forward to holding an interactive forum to help our elite members address these challenges.” After the forum, attendees will have a deeper understanding surrounding:

  • The technological developments shaping the health and human services
  • The strategic implications of these new developments
  • How to incorporate technology into their organization

Now in a new format, the first half of the web briefing will focus on the developments reshaping the health and human services, the strategic implications of these developments, and the competencies organizations need to successfully implement new technology. During the second half of the web briefing Monica Oss and Christopher Williams will answer questions from attendees on technology strategy, best practices, as well as challenges their organizations are facing.

OPEN MINDS featured speakers for this event are as follows:

Monica E. Oss, Chief Executive Officer, OPEN MINDS
Monica Oss is the founder of OPEN MINDS. For the last two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss has expertise in strategic planning and industry trend analysis, market strategy, positioning, and branding, economic analysis, cost/benefit analysis, actuarial estimation, pricing, rate setting, and return-on-investment analysis, and is experienced with system performance measurement and metrics-based management.

Christopher Williams, M.A. Senior Associate, OPEN MINDS
Christopher Williams, M.A., brings over 25 years of strategic marketing and communications experience to the OPEN MINDS team. Mr. Williams currently serves as a Senior Associate, leading projects related to developing strategic partnerships, brand and reputation management, strategic and crisis communications, as well as mixed-method research design and statistical analysis.

Registration for this executive web briefing is exclusively for OPEN MINDS Circle Elite Members. If you are unable to attend, still register! At the conclusion of the event, all registrants will receive a recorded copy of the executive web briefing and presentation slides, regardless of attendance.

Register at:

Not an OPEN MINDS Elite member? Learn more about the OPEN MINDS Circle membership levels and upgrade easily online at:



OPEN MINDS is a national market intelligence and strategic advisory firm focused on the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. Founded in 1987 and based in Gettysburg, Pennsylvania, the 175+ associates provide market insights and innovative management solutions designed to improve operational and strategic performance. Learn more at


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