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Gettysburg, Pa. (December 16, 2018) – The impact of “virtual health” on the competitive advantage and sustainability of health and human service organizations was the focus of the November 2018 edition of the OPEN MINDS management newsletter, The Virtual Health Edition: A Guide To The Digital Evolution Of Health & Human Services. This issue is focused on how virtual care is reshaping the health and human service market and how provider organizations can successfully incorporate virtual care into their programs.

“The widespread move to value-based reimbursement and a greater acceptance of the “virtual health” concept will rapidly increase the market for automated therapies driven by augmented intelligence. For provider organization executives, success will require integration of tech-enabled services into service lines, and the operational processes that can identify which consumers, in which situations, will benefit from this approach,” said Monica E. Oss, Chief Executive Officer of OPEN MINDS. “In this issue of the OPEN MINDS Management Newsletter, we’ve provided an overview of the current trends in virtual care and a guide to using virtual care to improve your organization’s value proposition.”

The issue is headlined by Ms. Oss in her article, Anticipating The Strategic Impact Of Virtual Health, which looked ahead at the changing acceptance of virtual health and how these technologies will remake the economics of health and human service organizations. The issue also includes the OPEN MINDS best practice model for integrating virtual care into your organization in Using Virtual Care To Improve Your Value Proposition: Best Practices In Integrating Technology Into Your Community-Based Program. The edition also includes an overview of  the digital technology selection method used by Bruce Bird, Ph.D., President and Chief Executive Officer at Vinfen (see Tech Evaluation: Q&A With Vinfen’s Bruce Bird, Ph.D.).

For examples of how to incorporate new technology into your organizational strategy, the edition includes interviews with Brian McCann, President and Chief Executive Officer of The Faison Center to share his experience in creating a fully tech-enabled residential facility for adults with autism spectrum disorder (see The Tech-Enabled Home: The Faison Center Model); and Janelle Wesloh, Vice President of Clinical Excellence, Innovation and Recovery Management for the Hazelden Betty Ford Foundation, where they have incorporated technology into their addiction treatment programs to support in-person treatment and ongoing recovery (see The Virtual Care Platform Of Hazelden Betty Ford: MyRecoveryCompass).

The OPEN MINDS Management Newsletter is available to all OPEN MINDS Circle Elite, Premium, and Standard members. Learn more about becoming an OPEN MINDS Circle member online at

For additional questions and inquiries, please contact Sarah C. Threnhauser, Executive Vice President, OPEN MINDS at 717-334-1329 or


OPEN MINDS is a national market intelligence and strategic advisory firm focused on the sectors of the health and human service field serving consumers with chronic conditions and complex support needs. Founded in 1987 and based in Gettysburg, Pennsylvania, the 175+ associates provide market insights and innovative management solutions designed to improve operational and strategic performance. Learn more at

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