This presentation was delivered by Monica E. Oss, Chief Executive Officer, OPEN MINDS, on June 4, 2019, at The 2019 OPEN MINDS Strategy & Innovation Institute. In the presentation, Ms. Oss discussed the 2019 OPEN MINDS National Innovation Survey. Ms. Oss' presentation works to answer the question, "What is innovation?" and applies the answers to how innovation influences the application of technology in support of complex consumers. Ms.Oss also provides national survey data regarding: the top ten innovations adopted across specialty provider organizations treatment innovations implemented or in process . . .