Information technology (IT) departments are beginning to evolve. The traditional role of the IT department - solely maintaining technology resources - has shifted to make IT a more integrated and strategic department within an organization. In this Coffee Break Case Study, OPEN MINDS Senior Associate, John Falsetti, discusses this paradigm shift that emanates from the efforts of organizations to solve complex issues such as cross-departmental awareness, value-based payment capabilities, organizational development, quality improvement, and strategic plan implementation. In addition, John shares his experience working with an organization that capitalized on their IT to transition their programs to accept . . .