This presentation was delivered by Monica E. Oss on August 14, 2019 at The 2019 OPEN MINDS Management Best Practices Institute. Ms. Oss discussed her perspective on the current state of the market for organizations serving complex consumer populations, explored the key management best practices that are essential for sustainability, and shared her advice for provider organizations as they build a strategy for long-term success in a competitive health and human service market. Monica . . .