The OPEN MINDS Executive Blueprint for Crisis ManagementBuilding Organizational Sustainability & Success in a Disrupted Health & Human Service Market
A 32-week program designed to help executive teams navigate the business, organizational, operational, and culture changes of a market in turbulence. The program, based on the seven-component OPEN MINDS executive blueprint, combines a series of 35 live educational web briefings with online technical assistance and a suite of on-demand resources.
Advice From An Industry Expert: Introducing Customer Experience To A Clinical Setting: The KineticXperience
This presentation was delivered by Rick Crump, Founder & Chief Executive Officer, KineticXperience, on October 29, 2019 at The 2019 OPEN MINDS Technology & Informatics Institute. In the presentation, Mr. Crump discussed strategies across a number of industries and how they can be applied to behavioral health practices including the latest methods for analyzing customer experience to identify and create impactful touch points in a client’s journey to keep them engaged and satisfied with services . . .