This presentation was delivered by Tonya Copeland, Vice President, I/DD Services & Employment & Community First CHOICES, UnitedHealth Care, on February 13, 2020 at The 2020 OPEN MINDS Performance Management Institute. In the presentation, Ms. Copeland discussed the organization's efforts to address the challenges of working with complex consumer populations in Tennessee, their work with LTSS providers to build an infrastructure for a fully integrated model of care, and how UnitedHealth Care of Tennessee is working side by side with provider organizations . . .
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