The need for social distancing in the COVID-19 era has forever changed consumer’s attitudes towards telehealth. Whereas telehealth was reserved for more specialized care before the COVID epidemic, consumers will increasingly look for virtual options based on the convenience, business fit, and effectiveness of this care delivery method. While the COVID epidemic forced the rapid adoption of telehealth, many believe that consumer adoption and payer support will continue in some form beyond the current crisis.
Faced with the urgency of the COVID epidemic many providers rushed to implement various forms of virtual services based on telephone, Facetime, business platforms, and third-party video conferencing solutions. However, the speed of that transition may not have resulted in the most ideal, long-term strategy due to cost, usability factors, lack of integration with EHRs, or clinical workflows. Coming out of the current crisis, providers who implement the right telehealth solution will produce an integrated, frictionless approach to virtual care.
This webinar, originally presented on May 21st, 2020, will not only help you locate the rough edges left over from the rapid change to offering telehealth services; it will show you how to “sand down” those edges to improve performance and increase efficiency.