Health care delivery systems are not always built for the people who need them the most – that’s particularly true when it comes to behavioral health. With that idea in mind, New Directions Behavioral Health in redesigning their behavioral health system to better focus on the needs of complex consumers. In her keynote presentation, Peggy DeCarlis, Senior VP and Chief Operating & Innovation Officer at New Directions will explore the broad challenges facing managers of behavioral health systems and discuss the specific innovations that her team at New Directions is putting in place. This includes evaluating provider organizations in terms . . .