This presentation is sponsored by Qualifacts Systems, Inc. Culture change is a massive effort for any organization to undertake; couple that with imposing performance measurement requirements and your staff are sure to resist. This presentation gives a concrete framework you can implement to facilitate change and key strategies to combat staff resistance in the creation of a culture of measurement. In the presentation, Dr. Karen Brannon shares some of her experience in implementing and refining this culture at Family Services of Western Pennsylvania. She also discusses how they were able to successfully move from paper data collection of . . .