This session was delivered on June 2, 2020 at The 2020 OPEN MINDS Strategy & Innovation Institute. In the session, the speakers shared their perspectives and answered questions on what lies ahead in terms of market disruption, and how to prepare for the new normal. The speakers also discussed how to recover revenue, plan for business development, and build long-term sustainability. The speakers included: Joseph P. Naughton-Travers, EdM, Senior Associate, OPEN MINDS Ken Carr, Senior Associate, OPEN MINDS Sharon Hicks, MBA MSW, Chief Information Officer, Community . . .