Payers and health plans want delivery system transformation, including pay-for-value and provider organization accountability for consumer care management. New technologies are making this possible through the increased availability of data and changing mechanisms of communication. But how do provider organizations that have developed systems and cultures that reward volume over value make this transition? How do they keep their competitive advantage and learn to effectively incorporate analytics, metrics-based management, and digital medicine into their consumer service systems? In this presentation at The 2015 OPEN MINDS Technology & Informatics Institute, Dr. Paul Grundy, founding President of . . .