This session, featuring William Lopez, M.D., CPE, Senior Medical Director-Behavioral Health, Cigna Behavioral Health, was given at The 2018 OPEN MINDS Executive Leadership Retreat. Health and human service provider organizations are facing many new challenges – the shift to value-based reimbursement, the payer push towards integrated care management, new disruptive competitors, and the emergence of new technologies. This evolving landscape requires the development of new operational competencies, the development of new services and treatment programs to meet payer requirements, and the ability to build new partnerships with health plans. For executive teams, this can be a . . .