The report was published on September 28, 2020 by the United States Government Accountability Office (GAO). The GAO was asked to review the U.S. Department of Veterans Affairs' appointment scheduling process for the Veterans Community Care Program (VCCP). The GAO found the VCCP has not yet specified the maximum amount of time veterans should have to wait to receive care through the program, and recommends establishing an overall wait-time measure for the program to improve veterans' access to care . . .
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