This presentation was delivered on August 13, 2019 at The 2019 OPEN MINDS Management Best Practices Institute. In the presentation, the speakers discussed the operational and strategic challenges of recruiting and retaining staff in a complex market, best practices in recruiting talented staff, new models for retaining top talent and preventing burnout among staff, and how to help the workforce embrace new technology as a tool to increase productivity and augment staffing shortages. The presentation speakers included: John F. Talbot, Ph.D., Vice President, Corporate Strategy, Jefferson Center for Mental Health, & Senior Associate, OPEN . . .