This presentation was delivered by Ken Carr, Senior Associate, OPEN MINDS, on August 13, 2019 at The 2019 OPEN MINDS Management Best Practices Institute. In the presentation, Mr. Carr discussed how to build an infrastructure that supports performance management within your organization—understanding the organizational competencies and technology to drive performance and ensure success in the new VBR market. This presentation was sponsored by Qualifacts Systems, Inc . . .