Patient and family engagement refers to patients, families, and health care providers working in active partnership across various levels to help improve healthcare outcomes. While a patient may engage with their healthcare provider devising strategies to manage their own health, they may also engage at a system level with other healthcare providers and leaders in efforts to improve the care provided to all other patients. Successful patient and family engagement has potential to reduce costs, improve care processes, reduce provider burnout and improve patient outcomes. The widely applied and accepted Chronic Care Model emphasizes the need for having both an . . .