This presentation was delivered by Monica E. Oss, Chief Executive Officer, OPEN MINDS on September 25, 2017, at the 2017 OPEN MINDS Executive Leadership Retreat. In the presentation, Ms. Oss discussed the national and local trends that are shaping the market for organizations serving complex consumers, her predictions for the years ahead, and how providers can position their organization for success in the shifting health and human services market.   . . .