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This presentation was delivered by William Lopez, M.D., CEP, Senior Medical Director-Behavioral Health, Cigna Behavioral Health, on September 18, 2018, at the 2018 OPEN MINDS Executive Leadership Retreat. In the presentation, Dr. Lopez offered his perspective on the change drivers and market disruptors that are shaping the health and human service market, and discussed how Cigna is working with provider organizations to manage chronic conditions and support consumers with complex needs . . .

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