Industry Resources | April 7, 2013
Competency Two: Creating Consumer-Preferred Services, Marketing Directly To Consumers, & Managing The Consumer Experience
This presentation, lead by Monica E. Oss, Chief Executive Officer, OPEN MINDS was the second of four presentations given at the Preconference University "Four Essential Organizational Competencies For Future Success: Looking At the Next 50 Years of Community Behavioral Health" to the annual National Council Conference for Behavioral Health on Sunday, April 7, 2013 at Caesar's Palace, Las Vegas, Nevada. In this session, Monica E. Oss discusses how to create consumer-preferred services, how to market directly to consumers, and keys to managing the consumer experience . . .