In May 2019, Optum launched a new care coordination platform for intellectual and developmental disabilities (I/DD) and other populations of Medicaid beneficiaries with complex care needs. The platform, called Optum Supports and Services Manager (OSSM), helps state or Medicaid managed care service coordinators carry out this process with workflows, tools, prompts, and a portal designed on national best practices for implementing person-centered planning. The goal is to provide customized services for individuals to help them achieve their own definition of a “good life.” OSSM is available in states that contract with Optum to manage care for people receiving . . .