A survey of high-need, high-cost (HNHC) health care consumers, with chronic health conditions, found that this group believes five solutions would help them avoid unnecessary emergency room use. The solutions are: care management, readily available at-home physical therapy and nursing services, home delivery of prescription medications and easier refills, telemedicine, and more after-hours clinics. HNHC is defined as the 5% of health care consumers who account for 50% of health care spending who have limited ability to perform activities of daily living, multiple chronic health conditions, and psychosocial needs. These findings were reported in "High-Need . . .
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