During 2014, 51% of Kaiser Permanente patient encounters occurred via virtual visit technologies such as secure e-mail, video visits, or by telephone. About 36% of encounters took place via secure e-mail through the Kaiser Permanente My Health Manager online software or mobile application, and 15% took place by telephone. During 2013, 4.4 million of Kaiser Permanente’s 9.1 million members used My Health Manager to send 14.7 million secure e-mails to ask non-urgent medical questions or request appointments, to request 14.8 million online prescription refills, and to view 4.4 million lab . . .