Approximately 9.6% of health care consumers have used telehealth in lieu of a doctor’s office, urgent care, or emergency room visit in the last 12 months. Telehealth usage is highest among consumers in the U.S. western region (approximately 11.1%), compared to the Northeast region, which has the lowest utilization (approximately 5.7%). Nearly 75% of Americans say they either don’t have access to or are unaware of telehealth options. Only 17% of consumers are aware that their health system or insurance provider organization offers telehealth or virtual health services as an alternative to a doctor . . .