News Report | May 28, 2019
92% Of Kaiser Permanente Members Report Satisfaction With Telemedicine Visits
Approximately 92% of Kaiser Permanente members report satisfaction with the convenience and quality of telemedicine visits with their primary care provider. Overall, 93% of members saying that the telemedicine visit met their needs, 92% felt that their provider was familiar with their medical history, and 90% were confident in the quality of their care via the telemedicine visit. Non-profit Kaiser Permanente provides health care services for more than 12.2 million members in eight states and the District of Columbia.
These findings were reported in "Patient–Provider Video Telemedicine Integrated With Clinical Care: Patient Experiences" by Mary E. Reed . . .