Approximately 82% of health care consumers use online physician reviews for care decisions and treatment options. About 57% report using online reviews "often" or "sometimes". In 2013, about 25% of health care consumers said they used online reviews. These findings were presented in "How Patients Use Online Reviews," by Gaby Loria of Software Advice, reporting on 2018 survey findings. The survey was completed by 2,409 U.S. health care consumers. The goal was to determine trends in how consumers use online reviews for health care services. Additional findings include: About 72% of consumers use online reviews as . . .
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