Executive Briefings | July 10, 2018
You Say Subscription-Based Health Care, I Hear Customer Service
"At the heart of the subscription economy is the idea that customers are happier subscribing to the outcomes they want, when they want them, rather than purchasing a product with the burden of ownership." -Tien Tzuo, Zuora
This was a quote shared with the audience by Ravi Ganesan, the Chief Executive Officer of Core Solutions, in his session, Digital Healthcare In A Subscription-Based Economy, on the opening day of The 2018 OPEN MINDS Strategy & Innovation Institute. The subscription economy concept has been around a long . . .