The Winding Path To Provider Partnership

The keynote address by Peggy DeCarlis, Senior Vice President and Chief Operating & Innovation Officer for New Directions Behavioral Health, last week at The 2017 OPEN MINDS Management Best Practices Institute, reminded me of how policy and incentives trickle down from payer, to health plan, to provider organization, and to clinical professional.

New Directions serves as manager of behavioral health benefits for seven Blue Cross Blue Shield Plans, with over thirteen million covered lives. Her team manages the benefits of a broad swath of Americans, including those on Medicare, Medicaid Expansion, and commercial health plans, as well as those on . . .