By Monica E. Oss Recently I was listening to Improving Doctor-Patient Communication In A Digital World on NPR’s Diane Rehm Show. There was an opening discussion about the challenges of health care literacy and communicating health care information – and a more specific discussion about how to use technology to improve communication. The discussion included a live call in-session and the callers were a predictably mixed bag – a man who tried his health care provider’s portal and gave up because it was so hard to use; a consumer complaining about the time it took to get test results from his provider organization and wanted them sent by email; a consumer who didn’t…
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