By Monica E. Oss In my closing address at the 2020 OPEN MINDS Management Best Practices Institute, Navigating The Crisis – Best Leadership Practices To Survive A Crisis & Emerge As A Market Leader, I pointed out that every organization needs a “next big thing”—that  “next generation” service that will be the anchor of sustainability in the years ahead. How should executive teams “imagine” the future of health and human services and their next service line? Mobile and tech-enabled, said four executives from Netsmart at the thought-provoking session, The Future Of Care – What You Should Be Thinking About Now during the Institute. Why? They gave three reasons—the legacy of forced innovation, advances in technology,…
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