What Does Care Management Look Like For Superutilizers?

Over the last couple of weeks, I examined the emerging superutilizer market and the process used to properly target a superutilizer population (see How To Define A Superutilizer Population and Are Superutilizers Your New Market?). Once your population is identified, it is time for the crucial step of designing the consumer care management process.

What does care management look like for superutilizers? In many ways, it resembles elements of the Medicaid health home program – fine-tuned to the needs of an even more specific target population. The core elements of a superutilizer care management program include:

Comprehensive care management – Improving . . .