Executive Briefings | April 12, 2017
What Do Your Consumers Want?
Yesterday we took a look at how to increase consumer engagement in your organization in, Making Consumer Engagement A Reality. We reviewed the tactical roadmap to consumer engagement. But bigger questions loom. What do consumers want and what is the experience that your team needs to deliver, to better engage consumers? There are three key items on the “consumer wish list” – greater partnership with provider organizations, better access to online resources, and better supportive technology, according to <a href="https://www2.deloitte.com/us/en . . .