2015 is in our rear view mirror. It was a year of big developments. We’ve covered the most read news stories of the year (see What News Stories Caught Your Attention? Our Readers Top-15 News Stories Of 2015), the most read industry updates (see Who’s Making Waves In Health Care? The Top Industry Bulletins Of 2015), the most read briefings (see What Were Executives Reading In 2015?), the 2015 institute presentations that executives referred to the most (see What (& Who) Makes Executives Sit Up & Listen? The Top 2015 Executive Education Presentations), and some of the news that we think signal some big challenges for leaders (see Do You Have What It Takes To Be A Great Leader In 2016?).
The question is what to do with this information? What are the new and updated management best practices that your team needs for the year ahead? Part of the answer to this question is to take a look at what management articles our executives are reading. Here are the 15 most-read articles from the past year.
‘Integrated Care’ & Strategy, The ‘Integrated Care’ & Strategy Issue of The OPEN MINDS Management Newsletter, May 2015
“Integration” – this concept has been with us for some time now. Historically, the term has referred to the working relationship between primary care and behavioral health care. But, the Patient Protection and Affordable Care Act (PPACA) brought a new meaning for the word “integrated.” With the creation of accountable care organizations (ACO) and health homes in the legislation, the “integrated” also refers to care coordination. Both of these forms of integration have significant implications for strategy.
Is Your Organization Ready For The “HCBS Era”? , The Home- & Community-Based Services Issue of The OPEN MINDS Management Newsletter, April 2015
Home and community-based services (HCBS) is a specific term for Medicaid waivers that allow states to provide non-institutional and non-clinic-based services, to serve consumers who traditionally have received care in institutional settings. The number of consumers covered by these waivers is on the increase – and health and human service organizations need to be prepared.
Navigating The Path To Better Payer Relationships, The Building Payer Relationships Issue of The OPEN MINDS Management Newsletter, January 2015
For executives of provider organizations, relationships with payers are changing. Many payers are looking for fewer, strategic relationships with provider organizations that are based on performance and shared risk. The contractual model is moving from a “vendor” relationship to a “partner” relationship. This represents a big shift in strategy for both payer and provider organizations.
A Payer P4P Update: Where Are Optum, Community Care & Magellan Headed With Gainsharing? , The Performance Management Issue of The OPEN MINDS Management Newsletter, February 2015
As service provider organizations plan for a market future dominated by “pay-for-value” instead of the traditional “pay-for-volume” ethic, and the huge financial and infrastructure issue that this is sure to create, there is a simple, yet profound question that needs asking – where are the payers at with their development of value-based contracting?
Performance & The New Competition, The Performance Management Issue of The OPEN MINDS Management Newsletter, February 2015
Measuring and comparing the performance of organizations in the health and human service field is an inexact science. But measures of performance are common and increasingly being used by consumers and payers alike to evaluate health plans and provider organizations. This is the new competition.
Strategic Talent Management In A New Era, The Executive Workforce Issues Issue of The OPEN MINDS Management Newsletter, March 2015
When it comes to human capital challenges, few fields seem to be dealing with as many issues as the health and human service field. The reasons are not hard to understand – new financing and reimbursement models, new technology, and new competition. This new market means new requirements for executive teams, with key changes in team competencies needed to thrive.
Wrestling With The Long-Term Strategic Implications Of Health Care Reform, The Strategic Implications Of Health Care Reform Issue of The OPEN MINDS Management Newsletter, August 2015
How fast five years can pass. It seems like only yesterday we saw the passage of the Patient Protection & Affordable Care Act (PPACA) and a subsequent host of lawsuits and challenges – from the constitutionality of the legislation itself, to countless votes from the U.S. House of Representatives to repeal the legislation, to the most recent win for the state-based health insurance marketplaces. Now that the dust has settled, where are we five years later?
Psychiatric Boarding: Evolving Models For Community Crisis Centers, The Home- & Community-Based Services Issue of The OPEN MINDS Management Newsletter, April 2015
The issue of psychiatric boarding – when a consumer with a psychiatric emergency remains in a hospital emergency department while waiting for admission to a psychiatric facility – hit the courts last year. With increasing pressure on health plans and provider organizations to decrease the use of psychiatric boarding, there is more focus on community alternatives to provide essential emergency crisis services, designed to collaborate with community partners, reduce cost, and eliminate psychiatric boarding.
Defining Your Executives’ Critical Competencies, The Executive Workforce Issue of The OPEN MINDS Management Newsletter, March 2015
Success for most organizations – both inside and outside the health and human services field – comes down to having a pair of key components. The first is having the right organizational strategy; and the second is having an executive team that has the right combination of talent, skills, and management experience to take that strategy “from paper to practice.” While organizations can succeed without the right leadership in place (and many organizations do try to do this), that is a tough road. Recruiting for the executive competencies your team needs is essential to sustained success.
The Executive Compensation Question – A Look At Health & Human Service Salaries, The Executive Workforce Issue of The OPEN MINDS Management Newsletter, March 2015
How much salary-specific overhead is too much? And how do you decide how much to pay your executives – especially those leading your executive team? When it’s time to hire for those top executive spots, it’s important to know what the “going rate” is within the industry. But what that rate “is,” depends in large part to who is interpreting the data. Over the past couple years, OPEN MINDS has covered multiple salary and workforce surveys that came up with different pictures of the health and human service landscape.
Planning To Retire? Take Some Advice From Four CEOs Who’ve Been There, The Executive Workforce Issue of The OPEN MINDS Management Newsletter, March 2015
Usually, change comes slowly to most behavioral health and social service organizations – except when the top spot on the executive team turns over. And then change comes fast, furious, and with the potential for catastrophic consequences. With nearly 50% of executive leadership (chief executive officers and executive directors) at non-profit human service provider organizations in the United States fast approaching retirement age, the question is – what do outgoing CEOs do to make this change positive for their organizations?
Winning The Business – Business Development In A Shifting Health & Human Service Market, The Business Development Issue of The OPEN MINDS Management Newsletter, October 2015
There are lots of new opportunities in a changing health and human service market and lots more competition. The question for most organizations is – how do we get the deal? How do we win the big contract with a health plan, a county agency, or a state Medicaid plan? Answering those questions is both art and science – the art and science of business development. And in this issue we’re going to focus on the “how to” – what is the formula that executive teams of provider organizations should use in building business in the current market?
For more, don’t miss our information-packed 2016 executive development series:
- The OPEN MINDS Performance Management Institute, February 11-12, 2016 – Sheraton Sand Key Resort, Clearwater Beach, Florida
- The OPEN MINDS Strategy & Innovation Institute, June 8-9, 2016 – The Sheraton (French Quarter), New Orleans, Louisiana
- The OPEN MINDS California Management Best Practices Institute, August 24-25, 2016 – Marriott Mission Valley Hotel, San Diego, California
- The OPEN MINDS Executive Leadership Retreat, September 20-22, 2016 – The Historic Gettysburg Hotel, Gettysburg, PA
- The OPEN MINDS Technology & Informatics Institute, November 10-11, 2016 – Marriott Wardman Park Hotel, Washington D.C.
For your planning for the new year, keep in mind the advice of Peter Drucker – “Management is doing things right. Leadership is doing the right things.” I would add that your organization needs both.