Greeting from New Orleans, where we’ve just finished up the first day of The 2019 OPEN MINDS Strategy & Innovation Institute. We had the opportunity to hear from a lot of great organizations that are implementing new innovative programs such as specialty primary care programs at Woods Services (see Building A Specialty Primary Care Program: New Models For Consumers With Complex Conditions), Intermountain’s social determinants of health program (see Taking Action On Social Determinants: New Social Support Models For Consumers With Complex Conditions), Compass Health’s on-site pharmacy program, and SummitStone’s medication adherence program (see Leveraging Pharmacy To Improve Medication Adherence & Impact Health Outcomes).
But while we heard from these “‘ahead of the curve” organizations, the big question is how widespread is the adoption of innovations in specialty provider organizations? We answered this question with the release of our new survey, The 2019 OPEN MINDS National Innovation Survey: 2019 Innovation Adoption Among Specialty Provider Organizations. The survey results were presented today by my colleague, Monica E. Oss, OPEN MINDS Chief Executive Officer, at the opening of the institute. Some of the key findings include:
- Peer support was the top innovation adopted by specialty provider organizations. Fifty-four percent of organizations currently offer peer support. However, as more organizations offer peer support, we may be reaching a saturation point. The use of peer support only increased one percentage point over 2018.
- Telehealth/telepsychiatry remains the second most adopted innovation at 50% of organizations. The use of telehealth increased slightly more than peer support from 2018 – five percentage points.
- The innovation that saw the biggest increase between 2018 and 2019 was medication adherence technologies and programs. The use of this innovation increased 21 percentage points.
From a strategy perspective, there were a couple developments that caught my attention. The first was the new innovations among providers of intellectual/developmental disabilities (I/DD) and long-term services and supports (LTSS) services. As a group, these provider organizations had the largest increases in telehealth use and medication adherence programs. This market segment also reported an 18% increase in establishing “center of excellence” contracts with payers.
The second was the adoption of innovations by primary care provider organizations. This market segment had a 45% increase in co-location programs providing behavioral health services and an 18% increase in offering medication assisted treatment (MAT) for addiction treatment. Primary care organizations also reported 25%+ increases in offering medical home programs and readmission prevention/hospital diversion programs.
The challenge for health and human service organizations remains the slow implementation of innovations to scale. Specialty provider organization management teams are great at pilot programs but slow to take successful innovations from the pilot stage to scale. The keys to speeding this process are best practice change management processes and making sure there is buy-in at every level of the organization (see For ‘Agile’ Organizations, Change Management IS Performance Management). Second, organizations need to have the data on the performance of innovative in order to respond to problems before it’s too late (see Five Rules For Building An Effective KPI System).
For more on the program and treatment innovations provider organizations are implementing, check out The 2019 OPEN MINDS National Innovation Survey: Innovation Adoption Among Specialty Provider Organizations. The survey is free to everyone thanks to the generous sponsorship of Netsmart. The survey contains trends on innovation adoption by innovation type, organization size, and organization market.
For more on how to successfully incorporate innovations into your organization’s strategy, stay tuned over the next few days as we discuss strategy and innovation in the context of specialty provider organization management. You can follow us on twitter @openmindscircle #OMstrategy.