Keeping pace with the changing health and human service market is a bit like an iceberg. That was my conclusion from The 2018 OPEN MINDS Technology & Informatics Institute session, Preparing For The Future In An Uncertain Market, led by Matthew Dorman, Chief Executive Officer, Credible Behavioral Health Software and Joseph Naughton-Travers, Senior Associate, OPEN MINDS. The session outlined the big drivers of change in the field and the need for organizations (of all types) to change—by assessing the market, setting goals, obsessing on key performance drivers, measuring progress, and using metrics to adjust the strategic course of the organization. Like an iceberg, that visible change is only about 10% of the organizational change that is underway.
Ninety percent of the health and human services “change iceberg” is below the surface, so to speak. Organizations need to re-position for integration, value-based reimbursement, consumer sovereignty, and community-based service delivery. To be successful with that re-positioning, executives need new tools, including a new range of data management tools. Many executives teams are leveraging their investment in electronic health records (EHR) to meet some of these new data tool requirements, and to stay ahead of the competition – including enhanced consumer portals, expanding their specialty EHRs to manage medical homes and primary care, and adding business intelligence capabilities and mobile record-keeping capabilities.
For the most part, executives of specialty provider organizations are enlarging their adoption of these expanded EHR functionalities. Eighty-five percent of specialty provider organizations had implemented an EHR, according to the findings of the soon-to-be-released The Future Of EHR Systems: More Than Just Billing & Scheduling. But only 68% of organizations that have purchased EHRs have fully implemented the four core functionalities of an EHR system – clinical, scheduling, billing, and reporting. Fewer had implemented the advanced functionalities needed to respond to the looming change in the financing and service delivery landscape – from 21% of specialty organizations adding primary care management capabilities, to 49% using cloud-based storage.
I thought about these issues and these statistics. I thought about how far the field (and the competition) has come in a decade. Ten years ago, simply having an EHR was enough to help your organization outshine the competition. Now, you need that EHR to have new functionality, to maintain the competitive advantage. For more on adapting your organization’s strategic use of data and new tech tools, mark you calendar for October 22, 2018, where OPEN MINDS Senior Associate, Joseph P. Naughton-Travers, Ed.M. will present the executive seminar, Building A Technology Infrastructure For Value-Based Care: A Guide To Incorporating Technology Into Your Organization’s Strategy.