The Change Iceberg

Keeping pace with the changing health and human service market is a bit like an iceberg. That was my conclusion from The 2018 OPEN MINDS Technology & Informatics Institute session, Preparing For The Future In An Uncertain Market, led by Matthew Dorman, Chief Executive Officer, Credible Behavioral Health Software and Joseph Naughton-Travers, Senior Associate, OPEN MINDS. The session outlined the big drivers of change in the field and the need for organizations (of all types) to change—by assessing the market, setting goals, obsessing on key performance drivers, measuring progress, and using metrics to adjust the strategic course of . . .