For All The Performance Measurement, Are We Really Measuring Performance?

Our annual 2016 OPEN MINDS Performance Management Institute is coming up in a few weeks, and there will be lots of focus on the increasing use of performance measurement – including the Centers for Medicare and Medicaid’s (CMS) Five-Star Rating System and the National Committee for Quality Assurance’s Healthcare Effectiveness Data and Information Set (HEDIS) – for reimbursement, for marketing, and for compensation (see A Few More Drops In The Performance Measurement Bucket and Are You Suffering From Measurement Fatigue?).

But as we were preparing the institute, one of the thorny questions that came up in our team discussion . . .