The ‘Best Practice’ Challenge

The need to standardize service delivery has become increasingly critical for better consumer experience, for better outcomes, and for consistent pricing and performance in value-based arrangements. This was the focus of my closing keynote, Reinventing Your Organization: Key Management Best Practices For A Value-Based World, at The 2018 OPEN MINDS Management Best Practices Institute.

One key element of service standardization is the routine use of "best practice" service delivery—whether evidence-based practices (EBP) or practice-based evidence. Health and human service organizations should have . . .