Succeeding In The Online Ratings Game – First, Know The Score

Add one more rating to the growing list of online ratings for health and human service provider organizations and clinical professionals. Earlier this month, consumers got to see the growing fruits of measurement collection as the expansion of the Centers for Medicare & Medicaid Services (CMS) five-star program continued, and CMS upgraded its Hospital Compare website to add summary star ratings to reflect the quality of patient experiences (see Medicare Releases First-Ever Hospital Compare Star Ratings).

If you aren’t familiar with it, the Hospital Compare star ratings are based on data from the Hospital Consumer Assessment of . . .