Spending On Data Only Makes Sense When It Leads To Competitive Advantage

Lots of investment in health and human services is going into technology. There are the “must have” technologies for billing and electronic health records (EHR) required by payers for reimbursement for many kinds of systems. And there are technologies that are increasingly “required” by consumers – like telehealth and web-based communication. Beyond that, how much should health and human service organizations invest? Do most organizations need the technology platforms like Amazon (see Preparing For The Amazon Effect and Lessons From Walmart Vs. Amazon) when in the field, the quantity, quality, and utility of data is still very limited.

Beyond providing . . .