Last week, we wrote about the importance of determining the financial impact, in terms of return-on-investment (ROI), for payer and health plan investments in social services (see Social Services ROI Essential To Social Determinants Wave). This is an important step in moving the payment for social services from a “charitable act” to an investment in better consumer health and lower health care costs.

We outlined our recommended approach for measuring ROI for executives of provider organizations that are providing social service-integrated services for health plan consumers; however, there is no standardized process for this evaluation. That is . . .

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