Service Packages, Self Service & Mass Customization: New Keys For Strategic Success?

What can executives of health and human services learn from the financial services sector? A lot, according to Yuhgo Yamaguchi, principal at design and innovation consultancy Continuum. He goes over a few key takeaways for health care leaders in his recent article, What Health Care Can Learn from the Transformation of Financial Services, in Harvard Business Review.

What struck me reading the piece was the following strategic responses of financial services firms to a “disrupted” market:

Turned services into products
Improved convenience while lowering cost
Leveraged big data to provide tailored customer solutions

I think these are all essential elements . . .