Riding The Technology Wave: Be Better, Not Obsolete

Don’t be a Luddite (and in case you forgot what that means, it’s a person opposed to new technology). Emerging technologies have the potential to make traditional service provider organizations less competitive - and less sustainable. From a strategy perspective, the best course of action is to position your organization to be ahead of the competition by leveraging available technologies in your operations and service delivery. The good news? It is not as difficult (or expensive) as you think.

The 2019 OPEN MINDS Technology & Informatics Institute made me think a lot about the competitive threats posed by organizations . . .