Executive Briefings | April 26, 2016
The Problems With Bringing Apps To The Consumer Experience? The Volume, The Evidence & The Model
Managers in most organizations are trying to figure out how to leverage technology to give them an edge – more revenue, better customer service, and increased profitability. But digital technologies bring some unique challenges to health and human services. And in our experience bringing new technologies to consumers in the field, those challenges fall into three categories – sorting through the volume of app offerings, understanding the evidence that underpins each of the available apps, and incorporating the app technology into the service workflow.
You’ve probably heard the Apple catch-phrase – “There’s an app for that.” In health and human . . .